Real-Time Support During Secure Exams
WISEFLOW CHAT MODULE · ADD-ON PRODUCT
Mid-Exam Questions Can't Wait
Even in a well-prepared exam, participants have questions about the assignment or run into technical problems, and invigilators may need to reach someone individually. Quick, clear communication keeps the exam running smoothly: questions are answered, and technical problems are resolved before they cost participants valuable exam time.
In Locked-Down Exams, Help Is Out of Reach
Traditional communication channels aren't compatible with locked-down environments designed to prevent cheating. Participants can't simply send an email or open a chat window, and invigilators have few ways to reach one person.
- Questions go unanswered — participants have no secure way to ask for clarification or report a technical issue.
- Broadcasts aren't conversations — direct messages reach all participants on a flow at once, which suits time reminders and exam changes, but not an individual question.
- No audit trail — support given outside the exam leaves no record of what was said.
The Chat Module closes this gap: a one-to-one chat between participants and invigilators, available from within the exam.
Participants Ask, Invigilators Answer, All Inside the Exam
Once participants start the exam, a chat widget appears on screen, so they can message an invigilator without leaving the exam, and invigilators can reach out to participants whenever needed, with every conversation logged.
Want the details? See Live Chat Functionality in the Service Centre.
Participants get help right away, without leaving the exam or waiting for someone to walk by.
Participants and invigilators talk within the exam setting, not through external channels.
An agent dashboard gives an overview of all chats and makes it easy to find and contact participants.
Smart routing sends messages to the right invigilator or department based on predefined rules.
Full communication logs ensure transparency and support audit, quality assurance and future reference.
Managers switch chat on per exam flow, in FLOWlock and FLOWmulti.
Support Stays Inside the Exam and on the Record
- Available from within the exam — participants never need an outside channel to ask for help.
- Only where you enable it — managers activate chat per flow in the participation settings.
- Fully logged — all interactions are logged for auditing.
- Your own staff answer — invigilators, or any support staff you appoint, handle the chats.
See how UNIwise approaches security, privacy, and compliance across all products in our Trust Centre.
RELATED ARTICLES
Related reading Read how UNIwise and Comm100 bring real-time chat to exams, and how chat fits into a wider approach to exam security.
- UNIwise and Comm100 partner to enable real-time, two-way communication with students during high-stakes exams — How live chat gives students timely help and gives staff a controlled, auditable channel during exams.
- UNIwise and Comm100 Announce Partnership to Transform Higher Education Assessment Support — The original announcement of live chat for student support during the examination period.
- The closed-book exam comeback: why securing exams against AI needs layers, not a single setting — Why exam security works best as layers, not a single setting.
- Exam proctoring and assessment integrity — The four integrity levels in WISEflow, from Device Monitor to full proctoring.
Looking for the technical details? Read about Live Chat Functionality in the Service Centre.
BRING LIVE SUPPORT TO YOUR SECURE EXAMS
See how the Chat Module fits your exams, what it costs, and how to switch it on for your flows. Already a WISEflow customer? Contact your Customer Success Manager.
Common Questions From Higher Education Institutions
Participants chat from within the exam, so they don't need any external communication tool, and all interactions are logged for auditing. Managers activate chat per flow, so it is only available where you choose. This gives transparency without compromising security.
It supports real-time one-to-one messaging between participants and invigilators. It can be used for clarification questions, technical issues, or instructions from invigilators during the exam.
An agent dashboard provides a full overview of all active chats and participants. Smart routing ensures messages reach the right invigilator or team automatically, making it easier to provide fast responses during busy exam sessions.
Direct messages are sent by managers or invigilators to all participants on a flow, for example time reminders, schedule changes or exam changes. Chat is a one-to-one conversation with an individual participant.
FLOWlock and FLOWmulti, regardless of whether the lockdown browser is activated.
Agents are set up in the chat tool and can make themselves available once they log in. Most often these are invigilators, but any member of support staff can be added.
Chat is enabled on your WISEflow licence, and managers then activate it for individual flows in the participation settings, giving precise control over where two-way chat is available. Once a participant has started the exam, a chat widget appears in the bottom right-hand corner of the screen.
As an add-on to your existing WISEflow licence — see current pricing for details.
Still have questions? Visit the Service Centre for detailed guides and support.