Support that keeps your assessments running
THREE THINGS YOU WON'T FIND AT EVERY VENDOR
In-house team
Not outsourced. Our support specialists are UNIwise employees, embedded with the product team that builds WISEflow.
Multilingual support
We support you in the languages your team works in - across the Nordics, the UK, and continential Europe.
English Dansk Norsk Svenska Deutsch
Exam-period coverage
During national exam windows we extend our hours and stand by for the highest-stakes moments. Your peak weeks are the ones we prepare for all year.
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THE SAME EXPERT TEAM, BEHIND EVERY CHANNEL
Our support team is in‑house, multilingual, and built around higher‑education realities. We know what an exam window looks like, we know the difference between a course coordinator and an exam administrator, and we know when 10 minutes matters more than usual.
You can reach us the way you prefer - live chat, email, the knowledge base, or contextual help inside WISEflow itself. Whichever door you knock on, the same specialists answer.
Live chat
Speak to real support specialist in minutes. Median resolution time: 27 minutes.
Email & ticket support
For deeper investigations. Tracked, logged, and consistently within SLA.
Knowledge base
A growing library of 360+ articles, updated continuously, available in multiple languages.
In-app guidance
Contextual help built into WISEflow itself - answers where the question lives.
The fact that UNIwise has higher education in its DNA makes a difference because they understand what people go through during an exam.
"The response time when we had questions or issues was very fast. We really felt seen as a user - not just as an institution in a contract, but as a partner whose concerns mattered".
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We dared to run large, highstakes exams very early because we knew we had UNIwise's support behind us. We knew they vere available, we had their mobile numbers, and that made all the difference. It made us feel safe.
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"There was almost daily communication with UNIwise. Initially, we were trying to get across that we’re big, we’re going out to all departments, we’re going to touch areas of the university you’ve never been exposed to. It really did feel like, every step of the way, we were both fully committed to delivering the best possible solution for the students"
