Standardised excellence, extended flexibility. At UNIwise, we believe the assessment experience should be predictable and safe while still allowing the flexibility some disciplines require. We’re pleased to announce our partnership with Comm100 that helps institutions run secure, compliant, two-way communication with students during an exam. Used alongside WISEflow, Comm100 provides a controlled, auditable chat channel so students can get timely help and staff can resolve issues without breaking the exam flow.
ENHANCING EXAM COMMUNICATION WITH Comm100 AND WISEflow
Even the best-planned exams can surface time-critical questions from students - clarifications, accessibility needs, technical issues, or invigilation checks. Traditional methods like hand-raising or one-way messaging are often slow, disruptive, and hard to audit.
That’s why Comm100 is such a valuable addition to WISEflow.
Comm100 provides a secure, omnichannel communication platform that enables live chat, messaging, automation, and knowledge base all in one unified console. It’s already trusted by many higher education institutions to deliver real-time support across channels, backed by enterprise-grade security and analytics.
Key highlights relevant to exam operations include:
- Live chat with automation options to triage common questions and escalate seamlessly to human invigilators.
- Unified console for staff, so invigilators and support teams work from one place across channels - helpful when managing multiple exam rooms or cohorts.
- Enterprise-grade security and compliance designed for regulated environments, plus role-based access and audit trails.
Together, WISEflow and Comm100 offer:
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A reliable, exam-specific help channel: Students get quick answers without leaving the exam environment.
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Operational control for staff: Invigilators and support teams manage all chats from one queue, apply consistent responses, and escalate when needed.
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Auditability and compliance: Every interaction is logged, with transcripts and routing rules that support post-exam review and quality assurance.
It’s a partnership that brings clarity, speed, and control to digital exams - exactly when it matters most.
HOW WISEflow AND Comm100 WORK TOGETHER
The solutions are designed to be used side-by-side, keeping your core assessment lifecycle in WISEflow and your real-time communication in Comm100 so teams get the best tool for each job without adding friction.
A typical setup looks like this:
Good to know: You can start with this side-by-side configuration. No heavy integration project required. UNIwise will provide joint guidance so you can adopt quickly, then expand automation and routing rules as your needs evolve.
BENEFITS FOR INSTITUTIONS
The future of feedback is intelligent. We are working on AI-assisted feedback capabilities that will help educators deliver feedback that is not only faster but also more consistent and insightful. AI will never replace the human touch, but it can support assessors by suggesting patterns, highlighting gaps, and ensuring fairness across large cohorts.
This innovation will enable educators to focus on what matters most which is guiding students towards a deeper understanding and mastery.
FASTER, FIRER RESOLUTION
Students get timely help without derailing the exam; staff handle volume efficiently with queueing, templates, and AI assist.
CONSISTENCY AT SCALE
Standardised replies and escalation flows reduce variability across rooms, cohorts, and campuses.
CLEAR AUDIT TRAIL
Centralised transcripts support compliance, training, and continuous improvement.
MINIMAL CHANGE FOR ASSESSORS
WISEflow continues to manage submissions, marking, moderation, and feedback. No context switching for academic staff.
GETTING STARTED
The UNIwise and Comm100 teams will provide adoption playbooks, service-centre guidance, and joint sessions so you can stand up an exam communication channel quickly and confidently. If you’d like a walkthrough or to discuss your specific requirements for two-way communication during exams, book a conversation with UNIwise and we’ll help you evaluate the best configuration for your context.
FREQUENTLY ASKED QUESTIONS
Thinking about switching to WISEflow? Find answers to the most frequently asked questions about functionality, implementation, and why institutions choose UNIwise.
Real-time communication ensures that students can get help instantly for clarifications, accessibility needs, or technical issues without disrupting the exam. It reduces stress, prevents delays, and allows invigilators to resolve problems quickly and fairly.
Compared to hand-raising or one-way announcements, Comm100 offers faster responses, consistent messaging, and centralised management for invigilators. Automation options triage common questions, while staff can handle chat from a unified console across multiple rooms or cohorts.
No heavy integration is needed. Institutions can start immediately using the recommended side-by-side setup. UNIwise provides implementation guidance, and universities can gradually expand automation, routing rules, and workflows as needs evolve.
Offline marking allows assessors to download submissions, grade them without internet access, and upload grades and annotations later. Rubrics can also be used offline, ensuring flexibility and continuity even in low‑connectivity environments.
AI-assisted feedback in WISEflow will help educators draft consistent, high‑quality comments by identifying patterns, highlighting gaps, and supporting fairness across large groups. Humans remain in control, while AI reduces workload and strengthens the quality of feedback.