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Partnering with UNIwise

PARTNERING WITH UNIWISE

A partnership that strengthens your institution’s assessment strategy.
READ MORE ABOUT UNIWISE

UNIWISE IS UNIQUE BECAUSE OF OUR PEOPLE & OUR WAY OF WORKING

Partnering with UNIwise means giving your institution the support, tools, and insight needed to drive its own assessment strategy.
 
We act as a committed partner behind the scenes, enabling your teams to lead the transformation and build assessment practices that truly fit your students, staff, and context.
IN ADDITION TO WISEflow & THE CORE FUNCTIONALITIES

YOU HAVE ACCESS TO:

TOUCH
TRAINING & CONSULTANCY
TRAINING & CONSULTANCY

Our Training and Consultancy team, who are WISEflow experts and drawn from higher-education institutions across EU can provide advice and in-practice guidance.  

TOUCH
INTEGRATION CONSULTANCY
INTEGRATION CONSULTANCY

Integrations consultancy and development through our Research & Solutions team and the opportunity to contribute feature ideas for the current and future needs.

TOUCH
CUSTOMER SUPPORT
CUSTOMER SUPPORT

Easy access to our friendly customer support team, who are on hand to help via chat, phone or our Service Centre.

 

“My background in a large well-known UK Higher Education institution with responsibility for high volume student assessment has enabled me to identify with customer needs and help them negotiate the process of onboarding to WISEflow. My aim is to develop a supportive and efficient working relationship with our clients to ensure successful delivery of each implementation of WISEflow.”
Nicole Waldock, Business Implementation Manager, UNIwise
Nicole WaldockBusiness Implementation Manager, UNIwise

CUSTOMER SUPPORT

From helping you locate errors to educating you in the functionalities of WISE!ow, we are committed to giving you the best possible service and support.

Our main priority is kind and personal contact to secure a good relationship with our clients. You can talk to us via chat or the phone, or submit a request through our Service Centre.

 

Customer support

ONBOARDING & IMPLEMENTATION

We consider our approach to a WISEflow rollout project to be a critical component of the value we bring to an educational institution undertaking a transformative digital assessment project.

We have a well-honed WISEflow rollo-ut project strategy, shaped over a number of years, and have supported over 150 institutions to manage assessments in WISEflow.

 

Onboarding & implmentation

CONSULTANCY

To cater for the recurring needs in the first year of the Business as Usual phase of the initiative, we offer optional consulting from our consulting team who will draw on their extensive knowledge and expertise to provide ongoing advice and in-practice guidance.

 

Cosultancy

“We love the UNIwise Support team! They always have our back. They’re also good a prioritising issues and inquiries and great at thinking outside the box.”

Emma Stoakes
Emma StoakesExams & Assessment Manager, Imperial College London

COMMON QUESTIONS FROM INSTITIONS

What does it mean for an institution to partner with UNIwise?
Partnering with UNIwise means your institution leads its digital assessment transformation with dedicated support from UNIwise. You gain access to the WISEflow platform plus expert guidance, consultancy, and ongoing collaboration that helps your staff deliver high‑quality, scalable, and secure assessments.
What makes UNIwise a different kind of partner?
UNIwise is defined not only by its technology but by its people and its collaborative way of working. Your institution benefits from a team with higher education backgrounds, practical assessment experience, and a strong focus on a personal, proactive support.
What types of support will our institution receive?

You gain access to:

  • A friendly and responsive customer support team available via chat, phone, or the Service Centre.
  • Training and consultancy from WISEflow experts experienced in European higher education.
  • Integration consultancy and development support through the Research & Solutions team.
How does UNIwise support onboarding and implementation?
UNIwise uses a well‑established WISEflow rollout strategy shaped by years of experience and more than 120 institutional implementations. Your teams receive structured onboarding, practical guidance, and collaborative support to ensure a smooth, confident transition to digital assessment.
Can our institution access additional consulting services?
Yes. UNIwise offers optional consultancy to help institutions navigate recurring needs during the first year and beyond. Consultants draw on extensive sector knowledge to provide in‑practice guidance and help your staff develop confidence and competencies in WISEflow.
How do other institutions experience the partnership?
Institutions highlight UNIwise’s supportive, solution‑oriented approach and the strong, personal relationships formed with the support team. Many emphasise the team’s ability to prioritise, think creatively, and “always have their back.”
How can our institution influence future WISEflow development?
As a partner, your institution can contribute feature ideas and engage directly with UNIwise teams who shape the ongoing development of WISEflow for the evolving needs of the European higher education sector.
What areas of assessment does WISEflow support?
WISEflow supports lockdown assessments, whitelisting, remote invigilation, automarking, leading operating systems and browsers, and integrations with plagiarism detection tools—ensuring secure, fair, and efficient assessment management across your institution.
Who can reach out to UNIwise for help?
Institutional staff including academic teams, exam offices, programme managers, and administrators can contact UNIwise through chat, phone, or the Service Centre for support with WISEflow functionality, troubleshooting, and assessment setup.
How do we get started with a partnership?

Institutions can initiate contact via the UNIwise “Get in Touch” page, after which the team will guide you through scoping, planning, and preparing your WISEflow implementation and long‑term assessment strategy.