This collaboration marks a significant milestone in our mission to enhance the assessment experience in higher education across Europe. Recognising that digital support was essential to the end-to-end examination experience, we chose Comm100 Live Chat to deliver this capability to our partners and customers.

By integrating Comm100 Live Chat, WISEflow will empower institutions to deliver real-time support that transforms the student experience throughout the examination period. This ensures that students receive fast, convenient, and accurate help – particularly important at a time when emotions can run high.

Our collaboration with Comm100 has already yielded positive results at three institutions, including Universidade Aberta in Portugal.

Amir Ebrahimi, Chief Customer Success Officer of UNIwis, commented that “Our partnership with Comm100 represents a pivotal step forward in our commitment to improving digital assessment practices in higher education. Together, we are setting new standards for student engagement, and we look forward to helping institutions provide better support to their students with Comm100.”

Crucially, Comm100 Live Chat can handle a high-volume capacity so institutions can manage the anticipated peaks during exam seasons. The solution also offers many features that help to manage this volume surge by increasing service efficiency and capacity. Custom tags, for example, help agents to quickly identify students to provide them with accurate support.

For more information about this partnership and its benefits for higher education institutions, please visit our Support Pages.

About Comm100

Comm100 is a global provider of digital omnichannel customer engagement software for education, government and commercial organizations of all sizes. With Comm100, organizations can provide excellent digital experiences through configurable, value-driven live chat, secure messaging, AI powered bots and automation within one integrated console.

To learn more about Comm100, visit: www.comm100.com